Refund Policy

If you purchase a credit pack by mistake, or haven't spent any credits from it, you can request a full refund within 7 days of purchase through our contact page. Once any credits from a pack have been spent (a guest has generated a photo using it), that pack is no longer eligible for a refund - partial refunds for partially-used packs aren't offered, since credits from every pack you've bought are pooled into one balance and spent together.

Extension purchases keep specific photos available past their default 30-day window. Because the extension takes effect immediately on purchase, extension purchases are non-refundable once applied.

If you believe you were charged incorrectly - a duplicate charge, a wrong amount, or a payment that didn't reflect what you intended to buy - contact us and we'll investigate and correct it, regardless of the windows above.

Reach us through our contact page with your account email and the purchase you're asking about. We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Stripe, which can take 5-10 business days to appear depending on your bank.